Is your support ending soon? MediMizer support renewal is offered by MediMizer Software for MediMizer products*. Our staff specialize in software use, installation and reporting. Call 760-642-2002 for pricing.
Standard Technical support is what you need to keep your system running as intended. It includes live transfer when available to experienced staff who understand hospital compliance and know MediMizer in depth. Long term staff retention is key to quality support. This level of support also includes maintenance releases, which are the regular updates between major upgrades (15.1. 15.2. etc.). Standard Technical support will also include 2 hours during the supported year to use for non-support activities, such as data changes, reporting and web training.
Premier Compliance support offers everything you get with Standard support, but recognizes you may need more to keep up with the business and compliance requirements. This level of support will include the MediMizer 15 and 16 upgrades and all major upgrades while you are under this level of support. Premier compliance support will also include 5 hours during the supported year to use for non-support activities, such as data changes, reporting and web training. At busy times, Premier support callers will be in a priority queue when all else is equal. (Systems that are down or crashing will always get first in line priority.)
* MediMizer 12 support was sold until until 7/31/2012. Sentinel support ended prior to that. While we will never avoid answering a question when we know the answer, we realize that as more and more users move to MediMizer 15, we have less current memory of MediMizer 12 and Sentinel features. We also find that the older protocols are not well supported by new operating systems and hardware. If you are using MediMizer 12 or Sentinel Software, please contact us for an upgrade. Sentinel in particular needs to be migrated by our company. We own the Sentinel code and have the only comprehensive migration with no data loss.